CLOUD LOUNGE PRIVACY POLICY
Effective Date: August 17, 2026

Cloud Lounge (“Cloud Lounge,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we may collect, use, disclose, and protect information when you visit https://cloudlounge.com/ (the “Site”), contact us, or use services made available through the Site.

Cloud Lounge
7604 SW Hwy
Worth, IL 60482
Email: info@cloudlounge.com

1. INFORMATION WE MAY COLLECT

The information we collect depends on how you interact with the Site.

A. Information You Provide to Us

We may collect information you voluntarily provide, including:

– Name;
– Email address;
– Telephone number;
– Reservation or event information;
– Messages, inquiries, feedback, or other communications;
– Information submitted through contact, reservation, catering, event, or other forms;
– Marketing preferences;
– Order or transaction-related information; and
– Any other information you choose to provide.

If a payment, reservation, delivery, or online-ordering feature is provided by a third party, payment card information or other transaction information may be collected directly by that provider rather than by Cloud Lounge.

B. Information Collected Automatically

When you use the Site, we or our service providers may automatically collect certain technical or usage information, such as:

– Internet Protocol (IP) address;
– Browser type;
– Device type;
– Operating system;
– Approximate geographic location derived from IP address;
– Pages viewed and links clicked;
– Referring and exit pages;
– Date and time of visits;
– Website interaction and performance information; and
– Cookie or similar technology identifiers.

C. Information from Third Parties

We may receive information from service providers or platforms that support reservations, ordering, delivery, payments, analytics, advertising, social media, maps, website hosting, or other business functions, depending on the services used on the Site.

2. HOW WE MAY USE INFORMATION

We may use information to:

– Operate, maintain, secure, and improve the Site;
– Respond to questions, requests, and customer-service inquiries;
– Process or coordinate reservations, event inquiries, catering requests, orders, or other services;
– Communicate with you about your request or transaction;
– Send marketing communications when permitted by law and consistent with your preferences;
– Understand Site traffic and visitor interactions;
– Analyze and improve our services, website design, and guest experience;
– Detect, prevent, and investigate fraud, misuse, security incidents, or other harmful activity;
– Maintain business and transaction records;
– Enforce our Terms of Use and other policies;
– Protect our rights, property, guests, employees, and business;
– Comply with legal, regulatory, tax, accounting, or law-enforcement obligations; and
– Carry out other purposes disclosed to you when information is collected.

3. COOKIES AND SIMILAR TECHNOLOGIES

We may use cookies, pixels, tags, local storage, and similar technologies to operate the Site, remember preferences, understand Site usage, improve performance, support security, and, where enabled, measure marketing or advertising.

For more information, please review our Cookie Policy.

4. HOW WE MAY DISCLOSE INFORMATION

We may disclose information in the following circumstances:

A. Service Providers
We may share information with vendors or service providers that perform services on our behalf, such as website hosting, security, analytics, communications, reservations, ordering, payment processing, delivery, marketing, or technical support.

B. Business Partners and Integrated Services
When you choose to use an integrated third-party service, information may be shared with or collected directly by that service as necessary to provide the requested feature.

C. Legal and Safety Reasons
We may disclose information if we believe disclosure is required or appropriate to comply with law, legal process, court orders, government requests, or to protect the rights, safety, property, or security of Cloud Lounge, our guests, our personnel, or others.

D. Business Transactions
If Cloud Lounge is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, information may be transferred as part of that transaction, subject to applicable law.

E. With Your Direction or Consent
We may disclose information when you direct us to do so or otherwise consent.

5. PERSONAL INFORMATION SALES AND TARGETED ADVERTISING

Cloud Lounge may use third-party analytics or advertising technologies depending on the services enabled on the Site.

Certain privacy laws define terms such as “sale,” “sharing,” or “targeted advertising” broadly. If applicable law gives you a right to opt out of a covered activity, we will provide a method to exercise that right when legally required.

We do not treat a disclosure to a service provider acting on our behalf as a sale when applicable law does not classify it as one.

6. DATA RETENTION

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide services, maintain business records, resolve disputes, enforce agreements, meet legal obligations, and protect our business.

Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.

7. DATA SECURITY

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, network, transmission method, or electronic storage system can be guaranteed to be completely secure. You are responsible for using appropriate precautions when transmitting information online.

8. YOUR PRIVACY CHOICES

Depending on your location and applicable law, you may have rights or choices concerning your personal information.

These may include the ability to:

– Request access to certain personal information;
– Request correction of inaccurate information;
– Request deletion of certain information;
– Object to or request restriction of certain processing;
– Opt out of certain marketing communications;
– Manage cookies or similar technologies; or
– Exercise other rights provided by applicable law.

To submit a privacy request, contact info@cloudlounge.com. We may need to verify your identity before completing a request. We will respond as required by applicable law.

You may unsubscribe from marketing emails by using the unsubscribe method included in the message, when available, or by contacting us.

9. COOKIE AND BROWSER CONTROLS

Most browsers allow you to block or delete cookies through browser settings. Some Site functionality may not work correctly if cookies are disabled.

If the Site provides a cookie-consent tool, you may use it to manage available cookie preferences.

10. THIRD-PARTY WEBSITES AND SERVICES

The Site may contain links to or integrations with third-party websites, social media platforms, maps, reservation services, ordering services, delivery providers, payment providers, or other services.

Cloud Lounge is not responsible for the privacy practices of third parties. Their collection and use of information are governed by their own privacy notices and terms.

11. CHILDREN’S PRIVACY

The Site is not directed to children under 13, and we do not knowingly seek to collect personal information from children under 13 through the Site.

In addition, tobacco and hookah-related products and services are age-restricted and are not offered to persons under the applicable legal minimum age.

If you believe a child has provided personal information to us inappropriately, contact us at info@cloudlounge.com so we can review the matter.

12. AGE-RESTRICTED SERVICES

Cloud Lounge may offer tobacco or hookah-related products or services at its physical location. Federal law prohibits the sale of tobacco products to anyone under 21. We may request valid identification where required or appropriate for age verification.

13. DO NOT TRACK AND PRIVACY SIGNALS

Some browsers offer “Do Not Track” or similar settings. Because there is not a universally accepted standard for responding to all such signals, the Site may not respond to every browser signal.

Where applicable law requires recognition of a legally recognized opt-out preference signal, we will process such signals as required.

14. INTERNATIONAL VISITORS

Cloud Lounge is located in Illinois, United States, and the Site is operated in the United States. If you access the Site from another country, your information may be processed in the United States or other locations where our service providers operate, subject to applicable law.

15. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to the Site, our services, our privacy practices, technology, or applicable law.

When we update this Privacy Policy, we will revise the Effective Date at the top of this document.

16. CONTACT US

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, contact:

Cloud Lounge
7604 SW Hwy
Worth, IL 60482
Email: info@cloudlounge.com